Refund Policy
Last Updated: January 2025
Flash Brain is committed to delivering quality financial management and communication education. We understand that sometimes circumstances change. This policy outlines when and how you can request a refund for our learning programs.
Eligibility for Refunds
We evaluate refund requests based on specific criteria and timing. Not all situations qualify, but we try to be fair and reasonable in our approach.
When You Can Request a Refund
- Within 14 days of enrollment, before accessing more than 20% of the course materials
- If technical issues prevent you from accessing the platform for more than 7 consecutive days
- When a course is cancelled or significantly changed by Flash Brain
- If you experience a documented medical emergency that prevents course completion
When Refunds Are Not Available
- After completing more than 20% of course content
- More than 14 days after enrollment date
- For courses marked as "non-refundable" at time of purchase
- If you've downloaded course materials or certificates
- When you've violated our terms of service or community guidelines
How to Request a Refund
The process is straightforward, but you need to follow these steps in order.
Email Our Support Team
Send a message to [email protected] with "Refund Request" in the subject line. Include your full name, enrollment date, and course name.
Provide Required Information
Explain why you're requesting a refund. Include any documentation that supports your request (medical records, technical support tickets, etc.).
Wait for Review
Our team reviews requests within 3-5 business days. We'll contact you if we need additional information or clarification.
Receive Decision
You'll get an email with our decision. If approved, refunds are processed within 7-10 business days to your original payment method.
Processing Timeline
Most refunds appear in your account within 10-14 business days, depending on your bank or payment provider
Partial Refunds
Sometimes a full refund doesn't make sense, but a partial one does.
You've completed some course modules but need to withdraw due to unforeseen circumstances. We calculate the refund based on content accessed and time elapsed since enrollment.
For example, if you've accessed 30% of a course within the first month, you might qualify for a 60-70% refund depending on the specific situation. Each case is reviewed individually.
Different Payment Methods
How you paid affects how you get your money back.
Credit or Debit Card
Refunds go back to the original card used for payment. This typically takes 5-10 business days after approval.
Bank Transfer
We'll need your banking details to process the refund. Allow 7-14 business days for funds to appear in your account.
Payment Plans
If you're on an installment plan, refunds are calculated based on payments made minus content accessed. Future installments are cancelled immediately.
Third-Party Platforms
For purchases made through partner platforms, you'll need to request refunds through their system. We can provide supporting documentation if needed.
Special Circumstances
Life happens. We get it. Here's how we handle unusual situations.
Medical Emergencies
If you face a serious health issue that prevents you from continuing, we'll work with you. You'll need to provide documentation from a healthcare provider. We can often arrange a course freeze or full refund depending on timing and situation.
Technical Problems
When our platform has issues, that's on us. If you can't access materials due to our technical problems for more than a week, you're eligible for a full refund regardless of enrollment date. Document the issues by contacting support when they occur.
Course Quality Issues
If the course doesn't match its description or you find significant quality problems, let us know within the first week. We take this seriously and will review your concerns promptly.
Our programs scheduled for September 2025 and later have specific refund deadlines. You must request refunds at least 30 days before the course start date for full refunds. After that, standard policies apply.
What Happens After a Refund
Once we process your refund, a few things change automatically.
- Your access to course materials ends immediately
- Any certificates or credentials issued are revoked
- You lose access to student community forums and resources
- Downloaded materials should be deleted per our terms of service
- You can re-enroll in the future, subject to availability
Disputes and Appeals
If your refund request is denied and you disagree with the decision, you can appeal.
Email our support team within 10 days of the denial with "Refund Appeal" in the subject line. Include any new information or documentation that wasn't part of your original request. A different team member will review your appeal within 5 business days.
Appeal decisions are final. We don't offer additional appeals beyond this process.
Changes to This Policy
We update this policy occasionally to reflect changes in our programs or legal requirements. When we make significant changes, we'll notify enrolled students by email at least 30 days in advance.
The policy version in effect at the time of your enrollment is the one that applies to you, unless changes are required by law.
Questions About Refunds?
Our team is here to help clarify any part of this policy or discuss your specific situation.
Contact Support