Privacy Policy
Last Updated: March 14, 2025
At Flash Brain, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial management and communication platform.
We operate in accordance with Argentina's Personal Data Protection Law (Law 25,326) and follow international best practices for data protection. If you have questions about any part of this policy, reach out to us directly.
Information We Collect
We collect different types of information depending on how you interact with our platform. Some information you provide directly, while other data comes from your use of our services.
Information You Provide
- Account registration details including name, email address, and phone number
- Company information such as business name, tax identification number, and industry sector
- Payment information when you subscribe to our services (processed through secure third-party providers)
- Communication preferences and notification settings
- Messages and content you share through our platform
- Financial data you upload or sync from connected banking services
Information Collected Automatically
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, features used, and time spent on platform
- Log files that record system activity and error reports
- Cookies and similar tracking technologies (more on this below)
How We Use Your Information
Your data helps us provide, improve, and personalize our financial management services. Here's what we actually do with it:
- Provide core platform functionality including transaction tracking, reporting, and team communication
- Process your payments and maintain accurate billing records
- Send important service updates, security alerts, and account notifications
- Improve our platform based on usage patterns and user feedback
- Prevent fraud, unauthorized access, and other security threats
- Comply with legal obligations under Argentine and international law
- Provide customer support and respond to your inquiries
Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime through the link in any marketing email or by adjusting your account settings.
Data Storage and Security
We store your data on secure servers located in certified data centers. Our infrastructure includes multiple layers of protection, though no system is completely immune to breaches.
Security Measures
- 256-bit SSL encryption for all data transmitted between your device and our servers
- Encrypted storage of sensitive financial information at rest
- Regular security audits and penetration testing by independent firms
- Multi-factor authentication options for account access
- Restricted employee access to personal data on a need-to-know basis
- Automated backup systems with encrypted storage
Data Retention
We keep your information for as long as your account remains active. After account closure, we retain certain data for legal and business purposes:
| Data Type | Retention Period |
|---|---|
| Account information | 90 days after account closure |
| Transaction records | 10 years (tax compliance requirement) |
| Communication logs | 3 years after last interaction |
| Support tickets | 5 years for service improvement |
| Marketing data | Until you opt out or 2 years of inactivity |
Sharing Your Information
We don't sell your personal data. Period. However, we do share information with specific third parties to operate our business and provide services you've requested.
Service Providers
We work with companies that help us run our platform. These providers have access to your data only as needed to perform their functions:
- Cloud hosting providers for data storage and computing resources
- Payment processors for billing and subscription management
- Email service providers for transactional and marketing communications
- Analytics providers to understand platform usage and improve services
- Customer support tools to manage and respond to inquiries
Legal Requirements
We may disclose your information when required by Argentine law or if we believe disclosure is necessary to:
- Comply with valid legal process such as court orders or subpoenas
- Respond to claims that content violates third-party rights
- Protect the rights, property, or safety of Flash Brain, our users, or the public
- Investigate and prevent fraud or security issues
Business Transfers
If Flash Brain is involved in a merger, acquisition, or asset sale, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.
Your Rights Under Argentine Law
Argentina's Personal Data Protection Law gives you specific rights regarding your personal information. You can exercise these rights by contacting us at the information provided below.
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Limit how we process your information in certain circumstances
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests
- Automated Decisions: Request human review of automated processing decisions
Response Timeline: We respond to rights requests within 10 business days under Argentine law. If we need more time or can't fulfill your request, we'll explain why.
Filing a Complaint
If you're not satisfied with how we've handled your data or responded to your rights request, you can file a complaint with the Argentine Data Protection Authority (Agencia de Acceso a la Información Pública) at www.argentina.gob.ar/aaip.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work better and understand how people use it. You have control over most of these through your browser settings.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality like logging in and accessing secure areas. These can't be disabled without breaking the platform.
- Performance Cookies: Help us understand which features are used most and where users encounter problems. This data is aggregated and doesn't identify individuals.
- Functionality Cookies: Remember your preferences like language settings and notification choices to personalize your experience.
- Analytics Cookies: Collect information about how visitors use our platform, helping us improve navigation and features.
Managing Cookies
Most browsers let you refuse cookies or delete existing ones. Keep in mind that disabling certain cookies may affect platform functionality. You can adjust cookie settings in your browser preferences or use our cookie consent tool when you first visit.
International Data Transfers
While Flash Brain operates primarily in Argentina, some of our service providers are located in other countries. This means your data may be transferred to and processed in jurisdictions with different data protection laws.
When we transfer data internationally, we use appropriate safeguards such as:
- Standard contractual clauses approved by Argentine authorities
- Ensuring providers meet Argentina's data protection standards
- Implementing additional security measures for international transfers
Children's Privacy
Flash Brain is designed for business users and not intended for individuals under 18. We don't knowingly collect personal information from minors. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.
If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately at the details below.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.
The "Last Updated" date at the top shows when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of Flash Brain after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.
Contact Us About Privacy
Questions about this privacy policy or how we handle your data? We're here to help. Reach out through any of these channels:
We typically respond to privacy inquiries within 3 business days. For urgent matters regarding data breaches or unauthorized access, call us directly during business hours (Monday-Friday, 9:00-18:00 ART).